Returns & Exchanges

At SHOEGR, we want you to be completely satisfied with your purchase. If your new footwear or shoe care products don't meet your expectations, you can return or exchange them within 15 days of delivery.

1

Initiate Your Request

Log into your SHOEGR account and navigate to 'Order History' to select the item you wish to return or exchange.

2

Pack the Items

Place the product in its original packaging with all tags attached and include the original invoice to ensure a smooth processing experience.

3

Handover to Courier

Our logistics partner will arrive at your doorstep within 48 hours to collect the package at no additional cost to you.

4

Receive Refund or Exchange

Once our quality team inspects the item, your refund will be processed to the original payment method or your exchange item will be dispatched.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing